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Claims

At Connexus Group, we manage claims as a core offering for Insurers, Lloyd's Syndicates, MGAs, Brokers and Portfolio run off specialists, as well as serving the claims requirements of fleet managers and accident aftercare programs for manufacturers and dealerships.

Customised solution

For many businesses in this sector, the term ‘outsourcing’ brings with it a connotation of fundamentally changing traditional processes. We recognise that in some cases this is a step too far.

For some businesses, end-to-end outsourcing on a white-label basis is the right solution whereas for others, integrating elements of an external process that are compatible with an existing internal process is what is needed. Whatever solution is chosen, it must integrate seamlessly with existing back office functions.

We work with you to build a tailored solution, enabling you to use either some or all of our services. We also understand that, if you do choose to outsource, then the solution must be transparent and cost-effective.

Transparent data

Our FileView facility enables real-time access to our systems to give clients the ability to review claims performance, answer enquiries and conduct external audits.

We provide access to a national supply chain for household claims, recovery and salvage services, engineering, fund management, fraud investigation, legal service provision and subrogation.

Experienced, dedicated team

Our complete claims solution is manned by our own staff 24/7, 365 days a year. 

With over 230 staff in our insurance, digital, legal, accounting and engineering teams, we are able to service our clients with first notice of loss (FNOL), engineering, replacement vehicles, medico legal reporting, diagnostics and rehabilitation.

  • Insurance claims handlers
  • Engineering
  • Medico legal reporting
  • Mobility solutions
  • Legal services
  • Finance & Accountancy
  • Compliance and risk management

We provide extensive internal and external training with an emphasis on continuing education. Many of our insurance staff are pursuing Chartered Insurance Institute and legal qualifications.

Acting as a Third Party Administrator

We assume responsibility under delegated authority arrangements from both insurers and MGAs on a wide variety of motor, household, property and casualty risks.

Our data analysts are able to build solutions to import voluminous data and present it in a database format that enables the production of management information, and to enable claims to be managed swiftly and efficiently.

We are regularly audited by insurers and Lloyds, receiving exemplary scores. Our existing delegated authorities range from £10,000 to £250,000.

We provide a full service offering to as TPA to include:

  • Data management
  • Indemnity and policy verification
  • FNOL & full claims management
  • Third party capture
  • Supply management and payment
  • Bordereau submission
  • Audit services
  • Legal defence
  • Costs negotiation
  • Subrogation recoveries

To find out more about our healthcare claims services, or arrange a meeting, simply contact us on 0333 043 1285 or click below:

Contact us

”Towergate Insurance Brokers have partnered with Connexus and Lawshield since 2011. Connexus provides us with a 24-hour FNOL service and a full-service claims fulfilment facility and Lawshield provides a number of A rated MLEI products.

Towergate has always found the Connexus /Lawshield service to be exemplary and their staff reliable and conscientious.

We would have no hesitation in recommending them to other brokers and MGA’S.

John SimpsonDirector of Client Services - Towergate Insurance Brokers

”I am happy to confirm that since 2006, Chubb have partnered with Lawshield/Connexus for the handling of certain aspects of our Motor claims. We have also used the services of PCH to provide hire cars to our policyholders over the same duration. We have always been pleased with the levels of service provided and have recently extended the current arrangement for a further period.

Steven WaltersACII, ACILA, AVP, UK & Ireland Property Claims Manager - Chubb Insurance

”I am happy to confirm that since 2006, Chubb have partnered with Lawshield/Connexus for the handling of certain aspects of our Motor claims. We have also used the services of PCH to provide hire cars to our policyholders over the same duration. We have always been pleased with the levels of service provided and have recently extended the current arrangement for a further period.

Allan ArcherHead of Claims - Catalina

”We have been using Performance Car Hire and The Connexus Group for a number of years and have had a great service over the years ... the low complaint ratio speaks for itself.

Andrew SellersGroup Head of Claims Supplier Management - Hiscox Group

”The vehicle was picked up from the client's home address at 1.45 pm today and taken to an approved Range Rover garage. Unbelievable, amazing service.

Ben SmithsonClient Manager Private Clients - Gallagher Insurance, Risk Management & Consulting

”We have been working with Connexus for 11 years. They are without exception the best Claims Management company. The staff are always so professional and helpful and always go that extra mile. CIS would not use anyone else for our High Net Worth Clients.

Carole PearsonOperations Director - Classic Insurance Services

”In short, service was superb, really really fluid so thank you. No problems and I was amazed at how easy it was.

Chris ChurcherChief of Staff - Chyknell Hall

”We have worked with Lawshield, a part of The Connexus Group, since 2009 and have found them to be nothing short of exemplary. Our claims service is the critical part of the user journey and we know our clients are in safe hands with the Lawshield team. Furthermore, by handling the claims carefully and with respect and efficiency, our loss ratios have been managed to great success. We could not recommend Lawshield highly enough, they are best in class!

Marcus AtkinsonMarketing Director - Hagerty UK
Connexus Group
0333 0431 285
Lawshield UK
01925 444 847
Performance Car Hire
0333 0433 792
Connexus Medical
0333 0433 796
KLS Law
01925 428 198