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Motor Manufacturers & Dealerships

The Connexus Group offering to motor manufacturers and dealerships is both multi-faceted and holistic.

Our service offering to motor manufacturers and dealerships is both multi-faceted and holistic.

We understand the quality of the customer journey and brand support is key for businesses of this nature.

We have worked with some of the world’s largest motor manufacturers and dealerships since 2011

Our one-stop-shop approach supports these businesses in three main areas: Digital, Accident Aftercare and Automotive Ancillary Products.

Digital services:

  • GDPR compliant data management
  • Build, hosting and maintaining branded, fully-responsive websites that include Google Analytics tracking and CRM integration
  • 24/7 business as usual (BAU) support
  • Sales & marketing support, including customer service
  • Provision of Quote & Buy websites for the sale of ancillary automotive products

Accident aftercare services:

  • 24/7 first notice of loss (FNOL) service to assist with all claims, including Fault and Non-Fault claims, theft, vandalism, total loss and windscreen claims
  • Branded replacement vehicle provision
  • Repair management, guaranteeing the use of manufacturer parts
  • Dealer and bodywork training and support to ensure customer retention
  • Internal national engineering division to supervise and facilitate swift agreement of labour rates with insurers
  • Experienced and trained internal insurance professionals to negotiate claims on the behalf of customers
  • Legally-trained staff to assist with recovery of uninsured losses
  • ATE insurance available for customers who do not have legal expenses insurance

Automotive Ancillary Products

Suitable for manufacturers seeking to maintain simple, cost-effective customer service with an excellent customer journey.

The outsourced provider who assists with this process must be compliant with rules set by GDPR and the FCA.

The provision of a product and the method of sale are bespoke to each manufacturer and generous commissions are available. Products available:

  • Excess insurance
  • Replacement vehicle insurance
  • Gap
  • Motor breakdown
  • Extended Warranty
  • Tyre
  • Alloys
  • Travel
  • Legal expenses
  • Service plans
  • MOT

We build a profile of exactly what is required and work closely with you to ensure we reflect your brand values.

To find out more about our services, or arrange a meeting, simply contact us on 0333 043 1285 or click below:

Contact us

”Towergate Insurance Brokers have partnered with Connexus and Lawshield since 2011. Connexus provides us with a 24-hour FNOL service and a full-service claims fulfilment facility and Lawshield provides a number of A rated MLEI products.

Towergate has always found the Connexus /Lawshield service to be exemplary and their staff reliable and conscientious.

We would have no hesitation in recommending them to other brokers and MGA’S.

John SimpsonDirector of Client Services - Towergate Insurance Brokers

”I am happy to confirm that since 2006, Chubb have partnered with Lawshield/Connexus for the handling of certain aspects of our Motor claims. We have also used the services of PCH to provide hire cars to our policyholders over the same duration. We have always been pleased with the levels of service provided and have recently extended the current arrangement for a further period.

Steven WaltersACII, ACILA, AVP, UK & Ireland Property Claims Manager - Chubb Insurance

”I am happy to confirm that since 2006, Chubb have partnered with Lawshield/Connexus for the handling of certain aspects of our Motor claims. We have also used the services of PCH to provide hire cars to our policyholders over the same duration. We have always been pleased with the levels of service provided and have recently extended the current arrangement for a further period.

Allan ArcherHead of Claims - Catalina

”We have been using Performance Car Hire and The Connexus Group for a number of years and have had a great service over the years ... the low complaint ratio speaks for itself.

Andrew SellersGroup Head of Claims Supplier Management - Hiscox Group

”The vehicle was picked up from the client's home address at 1.45 pm today and taken to an approved Range Rover garage. Unbelievable, amazing service.

Ben SmithsonClient Manager Private Clients - Gallagher Insurance, Risk Management & Consulting

”We have been working with Connexus for 11 years. They are without exception the best Claims Management company. The staff are always so professional and helpful and always go that extra mile. CIS would not use anyone else for our High Net Worth Clients.

Carole PearsonOperations Director - Classic Insurance Services

”In short, service was superb, really really fluid so thank you. No problems and I was amazed at how easy it was.

Chris ChurcherChief of Staff - Chyknell Hall

”We have worked with Lawshield, a part of The Connexus Group, since 2009 and have found them to be nothing short of exemplary. Our claims service is the critical part of the user journey and we know our clients are in safe hands with the Lawshield team. Furthermore, by handling the claims carefully and with respect and efficiency, our loss ratios have been managed to great success. We could not recommend Lawshield highly enough, they are best in class!

Marcus AtkinsonMarketing Director - Hagerty UK
Connexus Group
0333 0431 285
Lawshield UK
01925 444 847
Performance Car Hire
0333 0433 792
Connexus Medical
0333 0433 796
KLS Law
01925 428 198