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Management of Casualty Claims

At Connexus we understand the complexity of Casualty risks and offer our Insurer and Corporate clients a resolute bespoke team of highly trained Casualty professionals working to ensure service excellence and cost control at every level of a claim from FNOL through to subrogation.

Our team encompasses claims professionals, health and rehabilitation specialists and internal and external legal resource, equipped and able to advise on any size or level of complexity.

We have invested heavily in our digital and compliance teams, and are able to transfer and manage data, as well as control compliance risk, having obtained and maintained ISO 27001 accreditation.

We have expertise in the management of personal injury claims of any magnitude, and work with our intervention team to control the cost of claims by interceding to obtain cogent evidence – enabling accurate reserving, diagnosis and initial assessments of losses, needs and treatment.

We provide an extensive FNOL service, and with certain insurer clients offer surge facilities to in-house teams to deal with staff turnover, claims surge or restructure as well as being able to take run off books on risks on competitive terms.

We assist on Employers Liability, Industrial disease, Public Liability, Contractor Motor Professional Indemnity, Property Risks and Product Liability.

Our bespoke digital systems offer:

  • Real-time access to claims
  • Live reserving at all stages of a claim
  • Ensuring compliance with strict time limits on actions to speed up the management and disposal of claim
  • Access to our full network of experts including in-house engineers, health professionals, medical reporting agency, internal and external legal panel; approved external panel of loss adjusters, surveyors, restorers and replacing agents
  • Access to risk analysis tools and reporting
  • Management information dashboard which can assist underwriters in changing approach swiftly where necessary
  • Proven record over 25 years’ experience

To find out more about our casualty claims services, or arrange a meeting, simply contact us on 0333 043 1285 or click below:

Contact us

”Towergate Insurance Brokers have partnered with Connexus and Lawshield since 2011. Connexus provides us with a 24-hour FNOL service and a full-service claims fulfilment facility and Lawshield provides a number of A rated MLEI products.

Towergate has always found the Connexus /Lawshield service to be exemplary and their staff reliable and conscientious.

We would have no hesitation in recommending them to other brokers and MGA’S.

John SimpsonDirector of Client Services - Towergate Insurance Brokers

”I am happy to confirm that since 2006, Chubb have partnered with Lawshield/Connexus for the handling of certain aspects of our Motor claims. We have also used the services of PCH to provide hire cars to our policyholders over the same duration. We have always been pleased with the levels of service provided and have recently extended the current arrangement for a further period.

Steven WaltersACII, ACILA, AVP, UK & Ireland Property Claims Manager - Chubb Insurance

”I am happy to confirm that since 2006, Chubb have partnered with Lawshield/Connexus for the handling of certain aspects of our Motor claims. We have also used the services of PCH to provide hire cars to our policyholders over the same duration. We have always been pleased with the levels of service provided and have recently extended the current arrangement for a further period.

Allan ArcherHead of Claims - Catalina

”We have been using Performance Car Hire and The Connexus Group for a number of years and have had a great service over the years ... the low complaint ratio speaks for itself.

Andrew SellersGroup Head of Claims Supplier Management - Hiscox Group

”The vehicle was picked up from the client's home address at 1.45 pm today and taken to an approved Range Rover garage. Unbelievable, amazing service.

Ben SmithsonClient Manager Private Clients - Gallagher Insurance, Risk Management & Consulting

”We have been working with Connexus for 11 years. They are without exception the best Claims Management company. The staff are always so professional and helpful and always go that extra mile. CIS would not use anyone else for our High Net Worth Clients.

Carole PearsonOperations Director - Classic Insurance Services

”In short, service was superb, really really fluid so thank you. No problems and I was amazed at how easy it was.

Chris ChurcherChief of Staff - Chyknell Hall

”We have worked with Lawshield, a part of The Connexus Group, since 2009 and have found them to be nothing short of exemplary. Our claims service is the critical part of the user journey and we know our clients are in safe hands with the Lawshield team. Furthermore, by handling the claims carefully and with respect and efficiency, our loss ratios have been managed to great success. We could not recommend Lawshield highly enough, they are best in class!

Marcus AtkinsonMarketing Director - Hagerty UK
Connexus Group
0333 0431 285
Lawshield UK
01925 444 847
Performance Car Hire
0333 0433 792
Connexus Medical
0333 0433 796
KLS Law
01925 428 198