We understand your requirements, inside and out
Communication and collaboration is key
We work in collaboration with the insurer, MGA or fleet manager to utilise their approved repair process. Alternatively, we work in collaboration with Connexus Vehicle Assessors engineers and Connexus Insurance Solutions to arrange repair. This can be arranged via our extensive manufacturer-approved network of repairers, who provide significant discounts to our clients on parts and labour.
At all times we keep the broker fully updated as to progress and provide access via our File View facility to enable the broker, insurer, MGA or fleet manager to track the claim real time. The team can manage reserves and provide extensive MI in dashboard format showing costs trends and savings achieved against reserve.
Many of our clients are with us because we offer a level of service that our competitors cannot; discretion, consistency and quality are present at every stage of our service delivery. The majority of our clients operate in the high net worth arena. We are constantly looking to manage the claim process to keep hire costs down and monitor this using extensive MI reporting. We know our clients monitor the costs we incur for them and recognise that if we keep the costs down and service levels up we will retain their business.