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Motor

Outsourced motor services for the Insurance Industry, MGAs and Brokers.

Expert Claims Management Solutions

From FNOL, damage fulfilment and subrogated recovery, to defendant & uninsured loss recovery, Connexus have over 25 years’ experience in full cycle claims management as a Third-Party Administrators in the Motor space.

Working in partnership with our Insurer and MGA clients, our service is delivered by industry claims professionals, mitigating the risk of reputational damage, and complimenting standards and expectations.

Our innovative and flexible claims proposition focusses on early intervention where possible, to reduce claim costs and proprietary processes to retain control of service delivery.

Our service proposition includes:

  • 24/7 First Notification of Loss
  • Intervention (repair management & mobility)
  • AD motor assessment and damage management
  • AD reserving
  • Mobility management
  • Subrogation recovery
  • Defence of claims
  • Management Information

Our ability to manage the provision of additional services such as policy administration, hire and validation, legal panel, supplier management, medical rehabilitation, and legal defence all work together to provide a more cost-effective solution for our clients and a superior journey for their customers.

Management of Credit Hire Claims

We’ve been effectively managing credit hire claims on behalf of Insurers for over 20 years.

In recent years, the validation and defence of third-party credit hire claims has either been dealt with internally by insurers or outsourced to four or five primary organisations. There has been little change in the approach of these businesses save for one or two minor technological advantages.

We believe that the defence of credit hire claims requires a multi-disciplinary approach involving experienced claims hire operatives, engineers, repairers, hire providers, lawyers, and IT and digital experts, working together and underpinned by market-leading technology.

That’s why we support credit hire claims with:

  • Bulk transfer allocation, and management of data
  • Management of the repair process by claims handlers and engineers who have a thorough understanding of the repair process to assess validity of hire and source parts
  • Technology to identify vehicle type, age, value, ABI grouping, near equivalents and BHR rating
  • Hire businesses that can demonstrate an ability to source and provide standard, specialist and prestige vehicles nationally on the day of request
  • A specialist hire validation team that has access to real-time information on availability and cost of hire vehicles to validate TP claims
  • A specialist credit hire legal team that focusses solely on this area
  • Accurate reserving from day one
  • FileView login – allowing insurers real–time access to all aspects of the claim
  • Fixed fees

Repair Network

At Connexus, we have an established network of repairers covering all types of vehicles including standard, performance, prestige, specialist, and commercial vehicles.

Effective management, monitoring and regular auditing ensures minimal down time and excellent key to key times for all our clients, as well as ensuring tightly controlled costs.

Where discounts on labour, parts and sundries are accessed, these are passed on to out Insurer and Fleet client.

For minor repairs, Connexus have a Smart Repair Network, inclusive of a cost-conscious pricing platform without compromising our high standard of customer service.

Smart repair includes leading mobile and rapid repair centres throughout UK with full postcode coverage, enabling same day service and reducing vehicle down time.

Additional benefits of choosing the Connexus Group

  • Experienced team with strong liability knowledge, able to determine ‘fault claims’
  • Out of hours service, supporting intervention and capture
  • Courtesy car provision when repair network used
  • Discounted hire facility where courtesy car not available or unsuitable for third party needs
  • To Personal injury capture and rehabilitation facility is available for injured parties, through our group companies Connexus Medical Appointments and Connexus Health & Rehabilitation.
  • Personal Injury discharge process in place
  • All intervention calls recorded and documented
  • Copley process successfully tested in court in place
  • National engineering services in place if required
  • We are Lloyd’s Coverholders and have knowledge of and approval from a number of Lloyd’s syndicates

To find out more about our motor services, or arrange a meeting, simply contact us on 0333 043 1285 or click below:

Contact us

”Towergate Insurance Brokers have partnered with Connexus and Lawshield since 2011. Connexus provides us with a 24-hour FNOL service and a full-service claims fulfilment facility and Lawshield provides a number of A rated MLEI products.

Towergate has always found the Connexus /Lawshield service to be exemplary and their staff reliable and conscientious.

We would have no hesitation in recommending them to other brokers and MGA’S.

John SimpsonDirector of Client Services - Towergate Insurance Brokers

”I am happy to confirm that since 2006, Chubb have partnered with Lawshield/Connexus for the handling of certain aspects of our Motor claims. We have also used the services of PCH to provide hire cars to our policyholders over the same duration. We have always been pleased with the levels of service provided and have recently extended the current arrangement for a further period.

Steven WaltersACII, ACILA, AVP, UK & Ireland Property Claims Manager - Chubb Insurance

”I am happy to confirm that since 2006, Chubb have partnered with Lawshield/Connexus for the handling of certain aspects of our Motor claims. We have also used the services of PCH to provide hire cars to our policyholders over the same duration. We have always been pleased with the levels of service provided and have recently extended the current arrangement for a further period.

Allan ArcherHead of Claims - Catalina

”We have been using Performance Car Hire and The Connexus Group for a number of years and have had a great service over the years ... the low complaint ratio speaks for itself.

Andrew SellersGroup Head of Claims Supplier Management - Hiscox Group

”The vehicle was picked up from the client's home address at 1.45 pm today and taken to an approved Range Rover garage. Unbelievable, amazing service.

Ben SmithsonClient Manager Private Clients - Gallagher Insurance, Risk Management & Consulting

”We have been working with Connexus for 11 years. They are without exception the best Claims Management company. The staff are always so professional and helpful and always go that extra mile. CIS would not use anyone else for our High Net Worth Clients.

Carole PearsonOperations Director - Classic Insurance Services

”In short, service was superb, really really fluid so thank you. No problems and I was amazed at how easy it was.

Chris ChurcherChief of Staff - Chyknell Hall

”We have worked with Lawshield, a part of The Connexus Group, since 2009 and have found them to be nothing short of exemplary. Our claims service is the critical part of the user journey and we know our clients are in safe hands with the Lawshield team. Furthermore, by handling the claims carefully and with respect and efficiency, our loss ratios have been managed to great success. We could not recommend Lawshield highly enough, they are best in class!

Marcus AtkinsonMarketing Director - Hagerty UK
Connexus Group
0333 0431 285
Lawshield UK
01925 444 847
Performance Car Hire
0333 0433 792
Connexus Medical
0333 0433 796
KLS Law
01925 428 198