Prospective Insureds and Insured Persons
We may collect information about you in different ways: – information about you may be provided by your Insurers when handling a claim on their behalf, from you or your representative during notification of a claim, any service providers we instruct to investigate your claim.
We only collect personal information that we know we will genuinely use and in accordance with the Data Protection Legislation. The type of personal information that we will collect about you, from third party organisations or that you have voluntarily provided to us or from enquiry/contact forms, or other contact methods includes:
Identity Data includes first name, maiden name, last name, marital status, title, date of birth, gender, National Insurance Number, Driving Licence information or other identification information, accident/incident details, vehicle details. This includes details of additional drivers.
Contact Data includes address, email address or telephone numbers.
Employment Data includes the name of your employer and contact details.
Financial Data includes payment card details, bank account details and basic credit information.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Website. Records of conversations. (Calls may be recorded for training and monitoring purpose)
Vehicle operation and Location data– Vehicles we arrange on your behalf maybe equipped with a vehicle telematics system. All telematics system functionality may or may not be active during rental periods. Telematics systems may provide us with use of, disclosure of, or access to; (1) location information; (2) crash notification and related crash data; and (3) operational condition, mileage, diagnostic and performance reporting of vehicles, as permitted by law.
Profile Data includes information you provide us, services offered and used, feedback, and survey responses.
Other Personal Data you voluntarily provide, which may include people appointed to act on your behalf and special category personal data, for example data which you provide about your health where this relates to your ability to meet your obligations under the agreement.
Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Searches such as carrying out a Hire Purchase Investigation (HPI) check to see if there is any outstanding finance on the vehicle, Motor Insurance Database (MID) check to review the vehicle Insurance details and/or Motor Insurance Anti-Fraud and Theft Register to monitor written off vehicles and help trace stolen vehicles. CUE checks provide access to the Motor, Home and Personal Injury databases viewed to verify/add or update individual claims history, and DVLA Keeper records which may be viewed to identify the registered Keeper for a given vehicle. Driving Licence checks may be carried out to verify all motoring convictions have been correctly advised.
CCTV if you visit our offices.
Business Partners– if you are a business partner, we may collect your business contact details, we may collect your details if you visit our website, register for a newsletter, or attend one of our events.